Privacy Policy

1. Introduction

M5 Roofing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with us.
 

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:
 

A. Personal Information

When you contact us, request an estimate, or schedule services, we may collect:

• Full name

• Phone number

• Email address

• Mailing address

• Property address

• Insurance information (if applicable)

• Payment information

B. Website Usage Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of access

• Referring website

This information helps us improve website functionality and customer experience.

3. How We Use Your Information

We use the information collected to:

• Provide roofing and contracting services

• Respond to inquiries and estimate requests

• Schedule appointments

• Process payments

• Communicate project updates

• Improve our website and services

• Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Sharing of Information

We may share your information only in the following circumstances:

• With trusted subcontractors or service providers necessary to complete your project

• With payment processors for billing purposes

• When required by law or legal process

• To protect our rights, property, or safety

All third parties are expected to maintain the confidentiality of your information.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience. Cookies help us:

• Understand website traffic

• Improve website performance

• Customize user experience

You may disable cookies through your browser settings, though some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no electronic transmission or storage method is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of certain communications

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

M5 Roofing reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
 

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

M5 Roofing
302 1st Ave
Sterling, IL 61081
Phone: (815) 846-6268